Last updated: April 1, 2024

1. Introduction

Your privacy is important to us. It is Protopia Technology Inc.’s (“Protopia” or “Company”) policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.protopia.co, and other sites we own and operate on behalf of our customers (collectively referred to as “Sites”).

2. Definitions

• Personal Information: Any information about you which can be used to identify you, including your name, address, date of birth, devices, payment details, and usage information.
• Data Controller: The entity that determines the purposes and means of processing personal data.
• Data Processor: The entity that processes personal data on behalf of the data controller.
• Third-Party Services: External services and sites linked from our Sites.

3. Information We Collect

3.1 Voluntarily Provided Information

This includes any information you knowingly and actively provide us or our customers when using or participating in any of our products and services, such as:

• Name
• Email
• Phone/mobile number

3.2 Automatically Collected Information

This includes any information automatically sent by your devices in the course of accessing our products and services, such as:

• IP address
• Browser type and version
• Pages visited
• Time and date of visit
• Device type and operating system
• Unique device identifiers
• Device settings

4. Purpose of Data Collection

We collect and use personal information for the following purposes:

• To provide and enhance our products and services
• To personalize your experience on our Sites
• To communicate with you, including sending updates and marketing materials
• For analytics, market research, and business development
• To ensure security and prevent fraud
• To comply with legal obligations

5. User Rights

Under various data protection laws, you have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete personal information.
• Deletion: Request the deletion of your personal information under certain conditions.
• Restriction: Request the restriction of processing your personal information.
• Portability: Request a copy of your personal information in a machine-readable format.
• Objection: Object to the processing of your personal information based on our legitimate interests or for direct marketing purposes.
• Non-Discrimination: You will not be discriminated against for exercising any of your privacy rights.

To exercise any of these rights, please contact us at privacy@protopia.co.

6. Data Security

We use commercially acceptable means to protect your personal information, including:

• Encryption
• Access controls
• Regular security audits

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods are determined based on:

• Legal and regulatory requirements
• The nature of the data
• The purpose for which it was collected

8. International Data Transfers

We store and process personal information in Canada, the United States, and the United Kingdom, and may transfer data to other countries where permitted. We ensure that such transfers are protected by appropriate safeguards, such as standard data protection clauses approved by the European Commission.

9. Cookie Policy

We use cookies to enhance your experience on our Sites. Our detailed cookie policy is available here. You can manage your cookie preferences through your browser settings.

10. Disclosure to Third Parties

We may disclose personal information to:

• Our affiliates and subsidiaries
• Third-party service providers (e.g., IT services, analytics, marketing)
• Legal and regulatory authorities as required by law
• Potential buyers in the event of a business transfer

Current third-party providers include:

• Google Analytics
• Mailchimp
• SendGrid
• Hubspot

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. Significant changes will be communicated to you, and the updated policy will be posted on this page with a revised “Last updated” date.

12. Contact Us

For any questions or concerns regarding your privacy, please contact us:

Protopia Technology Inc
300 Delaware Ave. Suite 210 #319
Wilmington, DE 19801
United States
privacy@protopia.co

By using our website, you acknowledge that you have read and understood this Privacy Policy.