join protopia as

Customer Success Manager

We are looking for a Customer Success Manager who loves wearing many hats (operations, product, support) and will help our growing list of innovative customers successfully launch and use Protopia.

Track and improve upon the metrics we use to measure the success of our customers (KPIs)
Work with our customers to review performance, collect product feedback, and prioritize enhancements & fixes
Analyze and manage data in our software platform to enhance the performance of our product
Monitor and train our AI engine (no machine learning skills required)
Perform analysis, communicating key findings and recommending solutions / next steps

You’re an organized, curious, and technologically-savvy do’er who is super passionate about happy customers.

Associate or college degree with 2-3 years of experience.

Strong analytical skills & thinking. Very comfortable with new technologies.

Experience with Google apps and Microsoft Excel.

Focus on and passion for behavioral / social sciences and impact.

Prior experience at a startup, works well remote and independently.

Excellent communication and collaboration skills.

We’re a remote team focused on outcomes, not policies.

We live in Slack, Zoom, Hubspot, Google, and Notion.

Sometimes even with our dogs.

The fine print

We’re a certified B-Corporation startup that is constantly growing and evolving to maximize our contribution to our customers, team, partners, users, and community.

Above all, we’re looking for a team player that never sacrifices the great for the good, who values action over words, and is excited about helping us build an awesome company.

20+ hours a week to start
While we are based in Raleigh, NC, you can work from anywhere.
Compensation commensurate with experience. May include additional performance pay.
Unlimited time-off (required # of days you need to take off because breaks are super important).

Let’s talk!

Curious if Protopia can help you connect your alumni and students?We’d love to show you how it works and figure out if it is right for you.